Scope of Our Support Team

Our technical support team is trained to help you with a wide variety of issues to make sure your music reaches the world without a hitch:

• Technical issues: Problems uploading audio files (WAV) or cover art that doesn't meet specs.
• Account setup: Access issues, password changes, or updating personal and payment details.
• Distribution status: Questions about why a release still isn't showing up on a specific store, or errors reported by platforms.
• Royalty management: Clarifications about financial reports, accumulated balances, and withdrawal processes.
• Artist identity: Assistance claiming profiles on Spotify for Artists, Apple Music, and getting an OAC on YouTube.

Any other technical issue related to our services will be handled with as much diligence as possible.