Response Commitment and Service Levels (SLA)

At Draikotune Music Distribution, we understand that speed is essential to an artist's career. That's why we work under a service standard designed to deliver effective resolutions within competitive timeframes.

Estimated Response Times

Our technical and support team strives to process and respond to all requests within 24 to 48 business hours. This timeframe lets us review each case individually to make sure the solution provided is the right one.

During high-demand periods — like mass releases around holidays or global platform updates — times may extend slightly. We appreciate your patience.

Support Prioritization by Plan

• Pro and Labels Plans: Users enjoy Priority Support. Their inquiries are routed immediately to specialized agents to make sure their operations don't experience delays.
• Starter Plan: Receives standard support within the established timeframes, ensuring the support needed for your music to succeed.

Tips for a Faster Response

1. Clearly state your release ID or UPC/ISRC code.
2. Describe your question in as much detail as possible.
3. Avoid sending multiple messages for the same case, as this could reset your position in the support queue.